The return and exchange of items can be done in two ways:
In store – where you must have with you the items you wish to exchange or return and the purchase receipt.
By post – duke na derguar e-mail tek customer.service@interex-ks.com
Items can be returned within 10 days from the day of purchase. Exchanges of items, on the other hand, can be made within 30 days from the day of purchase.
In the case of returning or exchanging items, the postage costs are covered by the customer, except in cases where the order was sent in error. Returning items, on the other hand, is free of charge for items returned in store. As a customer, you are obliged to take care of the items in your possession until the moment of return, while we will ensure that the items are not damaged while they are on their way to you.
Items can be returned within 10 days from the day of purchase. Exchanges of items, on the other hand, can be made within 30 days from the day of purchase.
Once we have received the returned items, you will be notified of the return and of when you will receive your refund.
Returning items is free of charge for items returned in store. In the event of a return or exchange of items by post, the cost of postage is borne by the customer, except in cases where the order was sent in error.
If you have used an offer during your online purchase and you choose to return the item/items, the offer can no longer be used.
If you have bought several items that belong to a particular offer, e.g. the “3 for 2” items, in the case of a return all the items must be returned. You cannot return only one item from that offer.
The items that cannot be returned/exchanged are:
- Underwear: briefs, bras
- Women's swimwear
- Jewellery: Earrings
We aim for your delivery to reach you within 24-48 hours, once your order is confirmed by us. During periods of offers, campaigns and various events, the delivery time may be extended to 3-5 days.
Shipping is also possible to North Macedonia and the order may arrive within 3-5 working days.
At Lindex Kosova we guarantee that every order is verified before it is sent to you. However, if a product is damaged or is not the right one, you can of course make a complaint. If you receive damaged or defective items, or if the items are not the ones you ordered, you should contact Lindex Kosova Customer Service on the date you received the order.
If the Customer prefers, he/she may also submit his/her complaint at any Lindex store in Kosovo.
Once Lindex Kosova has received the damaged goods and once the complaint has been approved, within 14 days we will replace the damaged item or issue a refund to the Customer's bank account, including the delivery fee. If you have not kept the receipt, we will issue the refund once you send us the receipt by email.
