Kushtet e blerjes
Lindex Kosova only accepts orders placed through our website. We currently cannot accept orders by telephone, email or post. To place an order via the website, you must be over 18 years old and reside in Kosovo. You must also give us the delivery address and other contact information (such as email and mobile phone number).
Order dispatch
Orders and purchases will be shipped using the postal service selected by Lindex Kosova at its own discretion. Orders are fulfilled and delivered from Monday to Friday, excluding weekends as well as official holidays.
Currently, Lindex Kosova offers product sales only within Kosovo, Albania and North Macedonia.
Lindex Kosova aims to dispatch your order within 24-48 hours, once the order is confirmed by us. During peak seasons or during special offers, campaigns and events, delivery, as well as delivery to remote areas, the delivery time may extend to 3-5 days. Delivery is also possible to North Macedonia and the shipment may arrive within 3-5 working days.
The delivery cost for the completed order is 2.30 €, regardless of how many items you order. The order will be delivered to the address indicated by the customer during the purchase process.
For security reasons, all Lindex Kosova online purchases require a signature upon delivery. If you are unable to sign for receipt of your order, the postal officer will leave a notice at your door. If you are not available to sign for your order, or the address is for any reason incorrect, your order will be cancelled and the product will be returned to Lindex Kosova.
Product return and refund
Under the Consumer Protection Law of the Republic of Kosova, a purchase through www.lindexkosova.com is considered a distance sale. The law grants the buyer the right to withdraw from the contract within 14 days from the date of delivery of the product.
Return and exchange policies at Lindex Kosova
The customer has the right to return the product in the event of a discrepancy between the product ordered and the product received, by returning the products within 10 days from the date of delivery.
For full-price products, Lindex Kosova offers the option of return or exchange within 10 days from the date the product is delivered, provided that the returned items retain their original tags, are unused and are in their original condition.
For products that are in Final Sale (Zbritje Finale), only the option of exchanging the size or item within 10 days from the date the product is received is available. Refunds do not apply to products in Final Sale.
Product return procedure
You can return and exchange the product in two ways:
In store – you must bring with you the items you wish to return or exchange, as well as the receipt that came with your order.
By post – send us an email at customer.service@lindexkosova.com to begin the return or refund procedure. By email you must send the Cancellation Request, which must contain the order number, the code of the item to be returned and, in the case of a refund, the fiscal receipt number.
In the case of a return or exchange, the postage cost is the buyer's responsibility, except in cases where the order was not delivered in accordance with the order placed and the terms of purchase. Returning items in store is free of charge.
Procedura e rimbursimit
In the event of termination of the contract, the customer is entitled to a refund or exchange of the product. The refund is made after the product has been received and after verification that it is undamaged and in order. The seller is obliged to return the amount paid by the customer within 10 days from the date of receipt of the withdrawal declaration, once the product has been received.
A refund is issued only if the buyer has followed the returns procedure and is made in the same way as the original payment. In the case of returning items paid for by card, the refund will be made only through the same bank card.
What cannot be returned and exchanged?
Returns and exchanges are not permitted for products that are on Sale and that are part of a specific promotional Offer. For hygiene reasons, no return or exchange is offered for:
- Rroba banje
- Underwear: Briefs and Bras
- Cosmetics and earrings, if they have been removed from their sealed packaging
Exchanging the product size or style
If, after receiving the item, you wish to exchange it for a different size or for another item of the same or higher price category, contact us by email at customer.service@lindexkosova.com. You must have the order/invoice number to hand and tell us the code and size of the item you would like.
The product must be returned in proper condition, unused and in its original undamaged packaging, together with the fiscal receipt. The buyer may begin the exchange procedure within 10 days from receipt of the product. The cost of exchange and refund is covered by the buyer, except in cases where the item is damaged or incorrect.
Prices and payment
All prices on the site are expressed in euros (EUR) and include VAT. Prices may change and offers may be withdrawn at any time.
Payment methods
Pagesa me kartele te kreditit/debitit — When you pay using a credit or debit card (VISA, Mastercard), the amount applied will be reserved on your card until the items are prepared and dispatched to you. All payments are made through our secure Payment Service Provider in accordance with the international security standard PCI DSS.
Payment by cash on delivery — If you choose to pay by cash on delivery, once you have confirmed your order, we will send it to your contact address and, when you receive the delivery from the postman, you are required to pay the order amount including VAT plus the delivery costs.
Reklamimi
If you notice a lack of conformity in the purchased product under the Consumer Protection Law, send an email to customer.service@lindexkosova.com with your details (first name, surname, telephone) and a description of the problem.
If you have received your order and, after opening the packaging, you notice that the item does not match the order or the invoice, please contact us within 24 hours. Within 7 days of receiving the complaint, you will receive a response and instructions on the next steps.
This document was last modified on 2025-04-18
